Tidio review

By GetYourLLM · Prices verified 13 October 2026 · How we researched this

Who this is for — and who should close this tab

The free plan: what you get and where it stops

This is Tidio’s strongest card and the reason we suggest it as a starting point. Unlike a time-limited trial, the free plan is permanent, which means you can put AI-assisted support in front of real customers and find out whether it actually helps before you commit a budget.

Where it stops: the free tier is built for a very small volume of conversations. It is a legitimate way to validate the approach and not a way to run a busy support function. Expect to move to a paid tier once real traffic arrives.

Pricing: every plan, read off Tidio’s own page

Tidio charges by billable conversations rather than seats. You pick a volume band and the price follows it. These figures were read directly off Tidio’s pricing page on 13 October 2026.

The yearly column is what Tidio displays by default and what we read directly from their page. The monthly figures marked “reported” are not on Tidio’s site — their toggle renders client-side, so those come from independent listings of the same page. Confirm before you budget against them.

The definition that decides your bill

Tidio’s FAQ defines a billable conversation as a live chat, ticket, email or social thread that includes a reply from a human agent. Two details follow, and both work in your favour:

• Lyro and Flows replies do not count. The AI’s resolutions are excluded from the billable total, so the volume your agent absorbs does not eat the quota you paid for.
• Unanswered messages do not count. No human reply, no charge — spam and no-reply-needed messages are free. Multiple messages in one thread still count as one.

So size your plan on the conversations a human has to touch, not the ones that arrive. For most stores that is a much smaller number, and it is the single most important thing to understand about this pricing model.

The other two meters

• Lyro AI Agent — your first 50 conversations are free for the lifetime of the account; paid quotas run from 50 to 1,000 per month. Lyro Actions work the same way: the first is free, full access needs a paid quota.
• Flows — your first 100 visitors reached are free; paid limits run from 2,000 to 100,000.
• Remove Tidio branding — an add-on at $16.67/mo, and about as close to white-label as this gets.
• Premium adds a guaranteed 50% Lyro AI resolution rate, billed per resolution.

See Tidio’s live pricing Affiliate link

The risk of conversation billing

Per-seat pricing is flat as traffic rises. Conversation pricing is the opposite: your costs move with the thing you are trying to grow. For a seasonal business this is often a feature — you pay for the busy months and little in the quiet ones. For a business whose volume is climbing steadily, it means the bill climbs with it, and a viral week is not always a profitable week.

Lyro AI: what it costs and when it pays off

Lyro is Tidio’s AI agent, sold on its own conversation quota rather than bundled into the support plan: the first 50 conversations are free for the lifetime of the account, and paid quotas run from 50 to 1,000 per month. Tidio’s free trial covers the full feature set for 7 days without a card, and the account drops back to the Free plan afterwards if you do nothing.

Whether it pays off depends entirely on your ticket mix. If most of your conversations are questions already answered on your site — order status, shipping times, returns policy — an AI agent can absorb a large share of them. If your conversations are bespoke, high-value negotiations, it will not, and you should not buy it.

What the platform does well

• Genuine free plan. Not a trial — a permanent tier you can run a real business on while you are small.
• Fast install. Minutes, not days. No implementation project.
• Traffic-linked cost. If your volume is seasonal, you are not paying for capacity you are not using.
• Lyro is optional. You can run human support first and add AI when the economics are clear, rather than buying a bundle on faith.

Where it gets expensive

• Volume creep. Every extra conversation band is a step up in price, and the steps are not small at the top end.
• No white-label. Agencies cannot resell it or host client workspaces, which rules it out for the highest-value buyer in this category.
• Limited team features on low tiers. If you grow past a couple of seats, you are paying for a tier you originally chose because it was cheap.
• Harder to forecast. Finance teams dislike a line item that moves with traffic.

Pros and cons

How we researched this page

Tidio renders its plan prices with client-side JavaScript, so a naive scrape of the pricing page returns almost nothing — which is exactly why several review sites publish vague or out-of-date numbers for this product. We read the figures out of the page source directly and cross-checked them against two independent write-ups of the same page before publishing them here.

What we checked:

• Every plan price and conversation quota — Free, Starter, Growth, Plus and Premium, including yearly and monthly rates and the seat allowance on each.
• The definition of a billable conversation in Tidio’s own FAQ. This turned out to be the most important item on the page: only threads containing a human reply count, so Lyro and Flows resolutions do not consume the quota you paid for.
• The three separate meters — human conversations, Lyro AI conversations (and Lyro Actions) and Flows visitors — each with its own free allowance and paid range.
• The add-ons — including $16.67/mo to remove Tidio branding, and the Premium-only guaranteed 50% resolution rate billed per resolution.

What this review is — and what it is not. It is a documentation-based review. Tidio renders its prices client-side, so we read the figures out of the page source directly and cross-checked them against independent write-ups before publishing. What we have not done is run a live account or measure Lyro’s real resolution rate against a live queue — and we will not claim otherwise.

That shapes how you should use this page, and Tidio makes it unusually easy. The free plan costs nothing and needs no card. Start there: watch what the free plan runs out of first, and watch whether the billable counter moves when Lyro answers a conversation without you. If what you see contradicts this page, tell us — the correction is worth more to us than the original claim.

Alternatives worth considering

• Text (LiveChat) — if you have a staffed queue and want per-seat pricing. Full review.
• HighLevel — if you serve clients or need white-label. Full review.
• Text vs Tidio head to head · every plan and limit compared.

FAQ

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